Frequently Asked Questions
Please read our FAQ before sending us a message.
SHIPPING, ORDERS, PAYMENTS, & OTHERS
I HAVE PLACED AN ORDER, HOW LONG WILL IT TAKE TO ARRIVE?
Our orders take 8 to 21 days to be delivered worldwide, if you haven't received your order please send us a message or email us.
I MESSED UP MY DELIVERY ADDRESS, WHAT DO I DO?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you. Please note that we have a 2-hour Change of Order Policy.
I ORDERED MULTIPLE ITEMS, WHY HAVE I RECEIVED ONLY PART OF MY ORDER?
Our main goal is to get your orders to you as fast as possible, if that means shipping items out separately that’s what we will do!
WHY HAVE I NOT GOT MY EMAIL CONFIRMATION?
There's a good chance that our email has ended up in your SPAM folder. If not then please email us and we will amend this for you right away.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
We accept all major credit cards.
HOW SECURE IS MY PERSONAL INFORMATION?
We use industry-standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline at our privately run data center.
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